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Need to login to my account whilst overseas but don't have active mobile or SMS from AUSTRALIA

WPinto1966
Level 2

Whilst I have a foreign mobile, my Australian mobile is not working so that it's impossible to get the SMS code that was linoied to my Australian broadband account. But what is still linked, that I could use, is my email address: william@awarefinancial.com.au

We have been told by friends, staying at our place, that the broadband internet is currently not working despite the account being paid recently too but we cannot check if there's any account problems or if it's just a short term local technical problem? If someone from TPG could send me any email we can confirm account numbers and address, etc.

Could someone please help us resolve this matter?

Thanks.

1 REPLY 1
Angeli
Moderator

Hi @WPinto1966

 

Welcome to TPG Community! 

 

Please send us a private message with your TPG customer ID or username and we'll discuss your query from there. 


How do I private message (PM) in the community

 

Regards, 

Angeli