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New customer, OVERCHARGED $300 on first invoice

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Level 1b

So, we selected TPG for NBN.

Got the invoice before the service is connected, which included a $300 NBN "new development charge".

The charge is incorrect, this is not a new development, the house has been in the same place since 1974, and the NBN cable is already at the premises, and ready to be connected. 

 

Was on a chat for 3 hours trying to get someone to reverse the eroneous charge, but gave up while  waiting for a "case manager" to pick up the chat... How do i get this resolved ???

1 REPLY 1
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Moderator

Hi @29glenmore 

 

I have escaleted this to our accdounts team.

Someone will contact you within ASAP within 24-48hrs to help your concern.

 

Regards,

David_M