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No Invoices issued since Home Wireless Broadband service started???

chongky10
Level 2

Hi TPG,

I have been contacting TPG customer service representatives many many many times to resolve my 5G Home Wireless Broadband billing issue for the past few months since last year (at that time I converted from NBN to 5G Home Wireless Broadband), and no one have been able to give me an answer despite they said this issue has been escalated.

I have signed up with the 5G Home Wireless Broadband since July last year but I have only received the initial invoice, and there were no further invoices came to my by email for this account, and my online account said there is no outstanding balance.

 

I just do not want to get charged and penalised in the end due to the ultimate fault of billing issue caused by TPG as I have been actively chasing up on this issue many time every month since last year.

 

This same email has also been sent to customer_service@tpg.com.au but no reply at all.


Please get back to me when possible.

Thank you.

1 REPLY 1
Shane
Moderator

Hey @chongky10 ,

 

Let us help and sort this billing issues that we have on the account. To better understand the situation, could you shoot us a PM with your details so we can coordinate this with our Account Specialists Team right away.

 

How to send a PM? 

 

Regards,

 

Hi TPG,

I have been contacting TPG customer service representatives many many many times to resolve my 5G Home Wireless Broadband billing issue for the past few months since last year (at that time I converted from NBN to 5G Home Wireless Broadband), and no one have been able to give me an answer despite they said this issue has been escalated.

I have signed up with the 5G Home Wireless Broadband since July last year but I have only received the initial invoice, and there were no further invoices came to my by email for this account, and my online account said there is no outstanding balance.

 

I just do not want to get charged and penalised in the end due to the ultimate fault of billing issue caused by TPG as I have been actively chasing up on this issue many time every month since last year.

 

This same email has also been sent to customer_service@tpg.com.au but no reply at all.


Please get back to me when possible.

Thank you.