No NBN service

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Our service is no longer working in St. Albans Melbourne and my Payments are all up to date . Why is this ?

username : xxxxxx
Mariana Pusca

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Moderator

Hi @Robandmari7280,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

We are glad to know that the service is now up and running.

 

Should you experience any issues, feel free to search community for help or contact us and we'd be glad to assist you.