Welcome to the community!
If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.
In this particular case, we've seen that you have been in contact with our Technical Team and the issue with the service has been fixed and now connected to our network.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.