Not able to access OTP

[Lizhounus2]

Hi, I am overseas and not able to get OTP.

[Angeli]

Hi @Lizhounus2, 

Welcome to TPG Community! 

May you confirm if the roaming service of your mobile is enabled? 

Regards, 

Angeli

[Lizhounus2]

Hi, my mobile registered in the account portal doesn’t have roaming service.

[Angeli]

Hi @Lizhounus2, 

Is the mobile contact number on your account with TPG?

[Lizhounus2]

Hi, no the number is not with TPG. I only have broadband with TPG

[Angeli]

Hi @Lizhounus2, 

We strongly recommend to enable your roaming service to receive the one time passcode. 

Regards, 

Angeli

[Lizhounus2]

My current mobile number linked to the account doesn’t provide roaming service. Are you able to update the mobile number to another number that I have with roaming service?

[Angeli]

Hi @Lizhounus2, 

Send us a PM with your TPG customer ID or username and we'll discuss your request from there. 

How do I private message (PM) in the community

Regards, 

Angeli