Novus does not work

[russvine]

I can't access Novus. I can't login.

When I do login I'm sent to old mobile page that has not got the buttons for Novus account management.

I still get emails that I'm out of data, that more prepaid amount is being withdrawn, but then no withdrawal AND NOW I CANT EVEN MAKE CALLS!

Not a good system when they make do difficult to use it!

What am I supposed to do?

[Shane]

Hi russvine.
 

Have you tried logging using your new details or mobile number? The new details is sent via email.

Here's an article for reference how to use NOVUS:

TPG Mobile - Introduction to the new My Account .

In the event that you have done this, shoot us a PM with your best contact number and preferred time so we can arrange one our Mobile Specialists to contact you and check the status of the mobile service.

How to send a PM - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093

Regards,