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Why OTP to mobile phone owners only? Not everyone owns a mobile phone and your policy is locking customers out of their accounts.
Welcome to TPG Community!
This is part of a security process called Multi-Factor Authentication (MFA) and has been implemented to help keep your TPG information secure. Further info can be found on Multi-Factor Authentication at TPG - TPG Community
Can you please send me a PM containing your account details, so we can look into alternatives we can provide?
How do I private message (PM) in the community