OTP

kmaftantuno
Level 2

Why OTP to mobile phone owners only? Not everyone owns a mobile phone and your policy is locking customers out of their accounts.

1 REPLY 1
Angeli
Moderator

Hi kmaftantuno, 

 

Welcome to TPG Community! 


This is part of a security process called Multi-Factor Authentication (MFA) and has been implemented to help keep your TPG information secure. Further info can be found on Multi-Factor Authentication at TPG - TPG Community

 

Can you please send me a PM containing your account details, so we can look into alternatives we can provide?


How do I private message (PM) in the community

 

Cheers!