Payment Issue

[js104427]

Hi, I signed up the nbn 100 plan at first. but TPG sent me the mail about they cannot provide nbn speed 80mbps so I should change the nbn 50 plan.

and then I had changed the plan after I signed up.

however, TPG didn't make credit point and I paid nbn 100 plan, not nbn 50 plan fee.

can you resolve them? 

and can you explain

[Anonymous]

Hi @js104427 ,

Thanks for raising this to us. We'll escalate this to our Account Specialists for further investigation and have them contact you. Please send us the following details.

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Here is how: How do I private message (PM) in the community 

Regards,

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@js104427 wrote:

Hi, I signed up the nbn 100 plan at first. but TPG sent me the mail about they cannot provide nbn speed 80mbps so I should change the nbn 50 plan.

and then I had changed the plan after I signed up.

however, TPG didn't make credit point and I paid nbn 100 plan, not nbn 50 plan fee.

can you resolve them? 

and can you explain

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