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Plan change initiated without my consent

Level 1a

Hi folks,

 

I received an email from TPG out of the blue stating that...

 

Screen Shot 2020-04-20 at 5.43.44 pm.png

I've since received SMSs about NBN technicians and equipent being shipped. The thing is, did not request this plan change, and had received no prior communication from TPG about it! (I'm currently on an ADSL2+ plan.)

 

Surely it's illegal for TPG to sign me up to an 18 month contract without my consent!? They aren't answering their phones and their online chat says they're busy, so I can't even contact them to cancel it!

1 REPLY 1
Moderator

Hi @jwrussell 

 

            

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards