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Please cancel my NBN service

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Level 1

Please cancel my NBN service!

I am not in a contract anymore and you have charged for another month even though I have already changed providers. I have tried calling several times only to be on hold for 1hr+ and then be hung up on. I can't get through to your "online chat" or even get any indication of when that will become "avaliable". 

Your terms and conditions state I must inform you in wirting but give no way of doing so - so consider this my in writing. Cancel my service!

1 REPLY 1
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Moderator

Welcome to TPG Community!

 

We're sorry to hear that you are cancelling your TPG service. I have found your account using your community details.

 

Please PM me your callback details (phone number and preferred time to be contacted) and we'll have our Account Specialist contact you regarding your cancellation request.

 

To learn how to send a private message, click here.

 

Regards

 

Peter