Hi @jordankellyh ,
Thanks for raising this to us, we'll raise this to one of our Mobile Specialists and have them contact you for further handling. Please confirm your best contact number and preferred time.
For reference: How do I private message (PM) in the community
How do i port my number when i can’t respond to the text that says “respond with this code...” because i don’t have credit? i can’t call the number either as i don’t have credit