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Prepaid Balance Refund

davinsaviro
Level 2

Hi, I started with a monthly plan from October 2022, and thought that the prepaid balance would cover the monthly payment, but apparently it ended up being charged directly through debit account. Can I ask for a refund of my current prepaid balance? 

1 REPLY 1
Angeli
Moderator

Hi @davinsaviro

 

Welcome to TPG Community! 

 

The prepaid balance will actually sit on your account and it will be utilised should you have a usage outside your plan inclusions and also if you are on roaming. Send us a private message with your TPG customer ID or username and we'll discuss your refund request then. 


How do I private message (PM) in the community
 

Regards, 
Angeli