Refund for lower NBN speed

[ongshep1]

Hi
I was informed that my speed was lower than what I am paying and was given the option to downgrade and get a refund. I downgraded and was given a statement only showing the reduction in the charges but no refund was given?
Please advise.
Thanks

[Riezl]

Hi @ongshep1 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community