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Reset billing cycle

Level 2

Hi there,

I bought the NBN plan last month for my new house. Soon the installation was completed, so the billing cycle started. But until 16th Oct, I moved in and made the first connection. I raised this concern to you guys through phone earlier and been told you will reset my billing cycle to start from the date of the first connection. Could you please do that for me? Besides, I was charged for the new billing cycle yesterday, hope you guys also can get this sorted. Thanks.


Hi @zhanchen2603 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account. To send a PM, please refer to this link: How do I private message (PM) in the community