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Still waiting on a refund?

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Level 1

Hi

I spent $189 on a set up fee and 1 month of billing. This came out of my account. However when TPG came they could not install it as they were not able to connect to the phone line. I called about the refund and was only refunded the monthly charge of $59. What about the remainder/set up fee? I dont understand why i paid this if i am unable to use your service at all?

 

Thank you