Welcome to the Community!
We regret to hear that you're ending your service with TPG. I could definitely understand since you're moving overseas.
I'll have our Escalations Team contact you tomorrow pertaining to your request. Please expect the call between 11AM - 12PM VIC on the mobile number we have on file. If you wish to provide a different contact number or if you have a preferred time for a call, let me know via PM.
How to PM? Click here.
I can see that you've already spoken to our Escalations Team. As discussed with you over the phone, you'll need to send an email to finalize your request.
Let me know if you have other concerns that we need to look into.