Here are the things that you need to know about your monthly service renewal:
What happens after you activated your SIM?
- The activation date will be the start of your billing cycle.
- You will receive a full month of plan inclusions for the new complete billing period.
- If your mobile service activates in between 29th – 31st of the month, the start of billing cycle will be automatically move on the 1st of the following month.
- You will receive a full month of plan inclusions for the period from activation to (up to) 31st of the month.
- The debit date will fall a week (7 days) ahead of the next billing cycle.
What happens when Payment for the next billing cycle fails?
- Payment Failure
- If payment is not made before the end of the billing cycle, your service will be suspended at the end of the current billing period.
- If payment is not received by 30 days after the last billing cycle date, the service will be cancelled.
- If a successful payment is made after the end of the current billing cycle
- On successful payment, service will be reinstated within 1-3 hours.
- You will have a new billing cycle which is the date that the renewal fee is settled.
- If successful payment is made after the previous billing cycle date, and payment is on the 29th, 30th or 31st
- This will result in a new billing cycle date, which will be the 1st of the following month.
- You will receive a full month of plan inclusions for the period from activation to (up to) 31st of the month.
- You will receive a full month of plan inclusions for the new complete billing period.
Need more assistance? You may call TPG Customer Service at 13 14 23 (option 3).
Related Article:
Understanding your TPG Mobile Bill - TPG Community
TPG Mobile - Online Account Management Tool - My Account - TPG Community
Article Contributor Angeli L
