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To cancel my acccount with TPG

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Level 1b

Dear Sir/Madam,

 

Attached is what I posted for cancelling my account (ID: 4314313) on 15/04/2020. But I still haven't heard anything from your office and I have no way to reach your staff despite that I have tried numerous times to ring your office. Please cancel my account immediately as of 15/04/2020 and don't charge me anymore. 
Thanks a lot for your assistance.
Regards,
Chris Yuan (0402 606 183, yuanchris888@gmail.com)
15/04/2020 (1st time) 17/04/2020 (2nd time)