I have been trying to can cel my service as we no longer live in Bonogin. I have gone through the online chat process last week and after being told I was being transfeed to accounts had to hang on for 4 hours and was the chat was terminated by the operator. The next day went through the procedure again and was told I would get a call on my mobile after again answering all the identity questions. I have not had a call. Do I go to the bank and close the payment?