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Unable to add a date of birth

yellowgecko
Level 2

I was advised to contact the Privacy team regarding an issue adding details to my account. My email is rejected by the email address I was provided (privacy@tpg.com.au). Essentially, I cannot update my date-of-birth associated with my account as the option literally isn't available to me in the 'My Account' section. I've tried multiple browsers with no luck. I need this updated so I can activate a SIM card, I'm still being double-charged by my previous provider and TPG while this is unresolved.

 

Could someone please provide me with a means of contacting the Privacy team to resolve this issue? 

1 REPLY 1
Daisy_Dhen
Moderator

Hi @yellowgecko

 

Welcome to TPG Community. Please send us a private message with your TPG username so we can check on this further.

 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

 

Regards, 

Daisy_Dhen