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Unable to log into account dashboard

klam
Level 2

Hi,

 

I'm unable to log into my account dashboard. When I attempt to log in, I get a page saying "Something has gone wrong. You will be redirected to the homepage. Please try again later." and then get re-directed back to the login page again.

 

I've rang the support helpline and did 2 password resets and it managed to log in for about 10 minutes. After hanging up and attempting to log in again, I'm back to getting the same error message. This is getting really

frustrating. 

 

I have:

 

1) Tried 3 different browsers

2) Cleared browser cache and restarted browser.

3) Reset Password twice

 

Does anyone know what is going on?

 

 

2 REPLIES 2
Angeli
Moderator

Hi @klam

 

Welcome to TPG Community! 

 

We're sorry to hear about your service experience and we'd like to initiate an investigation. Please PM us your TPG customer ID or username and we'll continue the discussion there. 


How do I private message (PM) in the community
 

Regards, 

Angeli

klam
Level 2

Hi, it has been 6 days and I'm still unable to log into my account. I've only received 1 PM from the mod to say their team is looking into it and nothing else.