Unable to pay bill

Ssapkovska
Level 2

Received an email stating services will be terminated. Called to pay monthly installment and been on hold for over 3.5 hours. Updating payment details did not work. Received text saying unsuccessful. Need internet for work.

4 REPLIES 4
Kingz_99
Level 2
Would like to pay bill before termination as I would still like to have wifi
Cindy1971
Level 2
Need time to pay bill
Riezl
Moderator

Hi All,

 

 

For customers who want to pay their bill, we have created these community articles, which may help in accessing the TPG My Account to process payment online.

 

 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

marcadamsy
Level 2
Oh so you reply to people who say they want to pay but ignore anyone who wants to cancel
I do believe that’s criminal!