Unable to pay bill

Level 1b

Received an email stating services will be terminated. Called to pay monthly installment and been on hold for over 3.5 hours. Updating payment details did not work. Received text saying unsuccessful. Need internet for work.

4 REPLIES 4
Level 1
Would like to pay bill before termination as I would still like to have wifi
Level 1b
Need time to pay bill
Moderator

Hi All,

 

 

For customers who want to pay their bill, we have created these community articles, which may help in accessing the TPG My Account to process payment online.

 

 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Level 2
Oh so you reply to people who say they want to pay but ignore anyone who wants to cancel
I do believe that’s criminal!