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Unable to send emails, "Failure sending message: email address not valid"

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Level 1a

I am receiving all emails to this slave email with no issues however I have been unable to reply to or send any emails for 3 weeks on all devices, when using TPG post office I am getting the error message "Failure sending message: Email address not valid. Please use an email address which looks like user@example.com" when attempting to reply to valid addresses.

 

I have changed my password with no improvement. Are you able to assist further?

 

Thanks in advance.

3 REPLIES 3
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Moderator

Hi @rbickley 

 

I have forwarded this onto our senior post master officers, and someone will call you back ASAP within 24hrs to help resolve your issue.

 

Regards,

David_M

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Level 1a
Thanks for your help David. Unfortunately I missed the call the next day and have been unable to get back in contact since. Is there a number I can call?
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Moderator

Hi @rbickley 

 

I have passed the info on again.

 

Thanks,