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Unexpected Charge

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Level 1

In July 2019 I changed my regular account payment from one card direct debit to another.

 

On the 21/5/2020 the monthly charge was deducted as usual from the normal account

On the 26/5/2020 an irregular and unexpected charge was deducted from my old card with the narration 'TPG Internet PTY LTD 131423 AU' 

 

I need to know why this amount was charged to my former nominated card, and why, or indeed if this is a legimitate transaction or fraud. No additional transaction appears when I log into 'MyAccount' - the last transaction is the May account payment. 

 

I have tried phoning, but was on for two hours. I tried sending an email via the app to csmobile@tpg.com.au, but the email bounced back saying the receiver did not exist or was unable to receive the message. 

 

Can someone please contact me on this ASAP. 

2 REPLIES 2
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Moderator

Hi @JerHall 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @JerHall 

 

Thanks for your PM. I'm glad you were able to get your issue sorted out.

 

Regards,

Karl