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Unexpected charge

Highlighted
Level 1a

Hi

I check my mobile history and found some unexpected changes in my bills every month.

In actually  The Date /Time, I never use my mobile call-out/call-in/SMS/messages.

Use Type: National Voice call      Rate Band: Other          Rate Prefix Call Forward to voice mail 

Call number:+61414121000           Excess charge: From $0.45 to $0.15

Hope someone explains to me.

Thanks

 

 

 

 

1 REPLY 1
Highlighted
Moderator

Hi @dllty ,

 

Welcome to the community!

 

I was able to locate an account using your community details. Please confirm your best contact number and preferred time, we'll have one of our Account Specialists to the charges on the account.

 

For reference: How do I private message (PM) in the community 

 

Regards,

 


@dllty wrote:

Hi

I check my mobile history and found some unexpected changes in my bills every month.

In actually  The Date /Time, I never use my mobile call-out/call-in/SMS/messages.

Use Type: National Voice call      Rate Band: Other          Rate Prefix Call Forward to voice mail 

Call number:+61414121000           Excess charge: From $0.45 to $0.15

Hope someone explains to me.

Thanks