Unknown port out fee $11

[Asingh13]

I have been charged a $11 port out fee when i only used tog for one month . That was not mentioned anywhere while signing up or perhaps hidden. This is false advertising

[Angeli]

Hi @Asingh13, 

Welcome to TPG Community! 

If you port your mobile service number to another carrier, a port out fee of $11 is payable in addition to any other charges. You may refer to https://www.tpg.com.au/sites/tpg/files/doc/Brochure-TPG-Mobile-SIM-Only-Plans.pdf 

Regards, 

Angeli