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Unknown port out fee $11

Asingh13
Level 2
I have been charged a $11 port out fee when i only used tog for one month . That was not mentioned anywhere while signing up or perhaps hidden. This is false advertising
1 REPLY 1
Angeli
Moderator

Hi @Asingh13

 

Welcome to TPG Community! 

 

If you port your mobile service number to another carrier, a port out fee of $11 is payable in addition to any other charges. You may refer to https://www.tpg.com.au/sites/tpg/files/doc/Brochure-TPG-Mobile-SIM-Only-Plans.pdf 

 

Regards, 

Angeli