Update Card Details

Codygould
Level 2
Hi,
I'm currently overseas and my debit card has been cancelled by my bank (because of security issues). Now TPG is not able to direct debit for my internet at home. I am not able to log into my account as I do not know my password. When I attempt to reset my password it wants to authorize via my mobile number - which I'm not able to access as I'm overseas. So essentially; how do I update my card details? Can I get authorisation via my email address instead?

Eager to get advice ASAP so the service is not cancelled.

Cody.
1 REPLY 1
Angeli
Moderator

Hi Cody, 

 

Welcome to TPG Community! 

 

We'll discuss your options on updating your payment method. Send us a PM with your TPG customer ID or username please. 


How do I private message (PM) in the community

 

Regards,

Angeli