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Update payment details in My Account

angelinaong
Level 2

 I currently have an overdue payment on my mobile plan due to insufficient funds. My old payment method stopped working so I have tried to add a new payment method. To also update my payments details but the system is stuck saying "an existing payment is in progress". This has stayed for a while now, I would like to confirm my payment. help

1 REPLY 1
Shane
Moderator

Hi @angelinaong ,

 

Let us help update the payment information and get to the bottom of this. Could you shoot us a PM with your details.

 

How to send a PM? 

 

Regards,

 

 I currently have an overdue payment on my mobile plan due to insufficient funds. My old payment method stopped working so I have tried to add a new payment method. To also update my payments details but the system is stuck saying "an existing payment is in progress". This has stayed for a while now, I would like to confirm my payment. help