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Urgent Required to Fix Account Billing Issues

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Level 1

Hi there,

 
I have previously updated my payment details as below for direct debit online. Why am I receiving a Termination of Service due to Non-Payment now??? I have more than sufficient funds in my account to cover the payments. Could you please urgently check what is going on?
 
HSBC BANK 
BSB: 342012
A/C No. 573028118
A/C Name: SHUTING LU
 
Please investigate and sort it out immediately. I am working from home solely rely on internet and if my internet has been cut off without legitimate reason or due to your internal technical issues/errors that haven't been fixed, I will have to take further actions.
 
Regards,
Shuting Lu