Hi @wangxinsophie ,
Thanks for raising this to us. We'd like to confirm if the mobile service has been update with the plan. If still the same, shoot me a private message with your account details (Username/Customer ID together with the address on file) together with the address on file, also include your best contact number and preferred time. We'll have our Mobile Specialists to contact you for further assistance.
How do I private message (PM) in the community
I change my mobile plan today, could you pls let me know when the new plan will be active?