Why has TPG cancelled my NBN Service?

[grs1961]

I have just received two emails with the subject "NBN cancellation confirmation (username *******)" informing me that my NBN service has been cancelled.

How can this happen?

I have not requested my account to be terminated, the only recent activity I have made is to accept the transfer to TMC of my TPG email address.

I have a landline and I do not want to lose that number, either.

Not happy, Jan.

[Angeli]

Hi @grs1961, 

Allow me to assess your account and determine as to what has triggered the cancellation. Send me a PM with your TPG customer ID or username please. 

How do I private message (PM) in the community

Regards, 

Angeli