Wrong billing to home Internet account

[Zhuhp123]

Hi, i changed my home nbn plan to home wireless during black Friday sale. I suppose to have first month free and half priced for the next 6 months. However, i still get billed 69.99 today when I not suppose to pay anything until end of January/ beginning of February.

[Anonymous]

Hi @Zhuhp123, 

Welcome to TPG Community! 

In order for us to assess your billing, may we have your TPG customer ID for both NBN and Home Wireless via private message?

How do I private message (PM) in the community

Regards, 

Angeli