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Wrong billing to home Internet account

Zhuhp123
Level 2
Hi, i changed my home nbn plan to home wireless during black Friday sale. I suppose to have first month free and half priced for the next 6 months. However, i still get billed 69.99 today when I not suppose to pay anything until end of January/ beginning of February.
1 REPLY 1
Angeli
Moderator

Hi @Zhuhp123

 

Welcome to TPG Community! 

 

In order for us to assess your billing, may we have your TPG customer ID for both NBN and Home Wireless via private message?


How do I private message (PM) in the community

 

Regards, 

Angeli