billing

eileenhaynes8
Level 2

To a person of authority

 

I have been a loyal customer of TPG and wish to remain so. When i changed my plan i was sent a new modem and was told after first payment of 49.99 the amount would reduce even further to 45 a month because of the time i have been with TPG  This was good news to me as i am a widow and on a one person pension. As time has gone by, i am still being charged 49.99 i rang up today could not be helped asked to speak to a manager and was cut off this was not satisfactory 

1 REPLY 1
Shane
Moderator

Hi @eileenhaynes8,

 

We appreciate your loyalty, Let us help chase this with our Account Specialists Team. To better understand the situation, could you shoot us a PM with your details.

 

How to send a PM? 

 

Regards,

 

To a person of authority

 

I have been a loyal customer of TPG and wish to remain so. When i changed my plan i was sent a new modem and was told after first payment of 49.99 the amount would reduce even further to 45 a month because of the time i have been with TPG  This was good news to me as i am a widow and on a one person pension. As time has gone by, i am still being charged 49.99 i rang up today could not be helped asked to speak to a manager and was cut off this was not satisfactory