Hi I would like to cancel my nbn service plan. Since I will not be using it for quite a while. Is it possible to cancle or temporarily deactivate for a couple of months? How should I do it? Could you please help me check whether i need to pay for any cancellation fee? I would like to process this as soon as possible.
Good luck. TPG are not answering phone calls or replying to their chats. My tenant moved out on 14 March and since then I am paying for internet that is not being used. TPG are in very precarious waters here as they are charging for something I no longer need or want. I have reported them to the ombudsman as I suggest you do. I have tried to change my payment details and do it all online to no avail. If you have any success please post here, I know there are lots of other people who are in financial difficulty who would love to hear a success story.