changing NBN plan

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Level 1c

Hi Team

i've called TPG Business Solutions team to change my Residential NBN plan to Business Plan on 1st of May, been advised it will be switched over in 24 to 48hrs

its 14th May today and no update provided and no switch over happened, as you can see from call history i've been calling you guys on daily bases trying get this sorted but had no luck but only getting my call bounced from Customer service to Business solutions then Service delivery then back to Customer service...... all they saying is i need to speak to the rtight team and none of them are willing to take ownership of the issue....

 

can someone explain what the hell is happening with my change over request???

 

 

 

5 REPLIES 5
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Moderator

Hi @puyo78 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1c

PM sent with requested details

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Moderator

Hi @puyo78 

 

Thanks for your PM. I have requested for our Plan Change Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

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Level 1c

@KarlB nobody called me with update yesterday.......

can we have this issue escalated since its been 16days with no resolution?

changing plan from Residential to Business should only take 24-48hrs as your Business Solutions team been saying..............

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Moderator

Hi @puyo78 

 

They I have requested for our Plan Change Team to have a look at this ASAP.

 

Regards,

Karl