Hi @fyxiong666 ,
Welcome to the community!
We're sad to know that you're considered to cancel the service with us, we'll check this with our Account Specialists Team and have them contact you to discuss the status of the account. Please shoot me a private message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
Regards,
@fyxiong666 wrote:
I have already submit the request for closing account many days ago and paid the last payment. But the tpg email still reply to me that this close account request is in progress until now. Is there anyone could check the progress and tell me am I successfully close the account? I have already move away that apartment please ensure I have already closed that account.
