email retrieval

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Level 1

Is it possible to retrieve emails that have been swept from our account?  I need to find an email received in March 2019.

1 REPLY 1
Moderator

Hi @lulu60,

 

Welcome to TPG Community!

 

We have located an account using your community details. If you are referring to the email address linked to your TPG account or the TPG email, please note that it is under the POP3 email protocol.

 

For POP3 email accounts, it is by default that emails will be deleted after 45 days. The only way you can retain the emails is to use an email client and download all those email to your device.