outage rage

Level 1

I recently spent 72 hours with no Internet due to an "outage" blamed on NBN. I'm sure TPG will be seeking compensation from NBN so my question is when may I expect to be compensated in turn?

1 REPLY 1
Moderator

Hi @bohanka 

 

Welcome to the Community!

 

My apologies for the previous service disruption that you've encountered. I reviewed your case and from what I gathered, you reported the downtime on Nov 29 which was then raised to our Monitoring Team. Your service was affected by a maintenance/upgrade done by NBNCo on their Fixed Wireless towers.

 

I have raised your concern for assessment. Please allow 24-48 hours to receive a feedback on your request. You will be contacted directly on the mobile number we have on file.

 

Regards,

Will