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switch and cancel account

Kkli3bus
Level 2

switch from tpg-nbn to tpg-5g home, spoke to the operator,she mention don't need to have 30 days cancellation period and no charge, because is switch from nbn to 5g home.nbn has been disconnected today. my account has been debit $93.21 for 1 month fee. can any moderator help me to fix it pls