TPG Community

Get online support

unable to change plan

Level 1

Hi all, I have been trying to update to an unlimited data plan via the plan change tab on the website. After doing the final submit I always reveive the following error message < E:adsl_comm:thread_exists >. 


Is someone able to offer some assistance


Hi @tonjani08,


Welcome to the community!


We did an article that you may find helpful, see this link, Changing NBN Plans through My Account.


We've seen that the NBN plan has been upgraded,  should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.