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100gbps superfast plan yet 6mbps download speed

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Level 1
Hello, 2 days ago we upgraded to the superfast 100mbps internet plan, yet we are still stuck on the same speed as the original (6-10 mbps), have tried restarting the router and directly plugging the ethernet into devices. Please let me know what else we can try. Thanks
1 REPLY 1
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter