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1Mbps upload speed on 10Mbps plan

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Level 1c

Hi Support,

Can you please check my connection for any upload limits from TPG side?

I'm getting stable 10Mbps download but upload caps at 1.5Mbps then gradually drops to less than 1 Mbps during single speedtest session.

There are no limits on the router. Have been checking from my laptop direct ethernet connection. 

I will PM my account details once I know who to.

Thank you

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Moderator

Hi @cemurgyn,

 

The NBN12 plan that you are on has a maximum of 12Mbps downstream and 1Mbps upstream. The speeds you are getting are spot on for your plan.

 

If you are needing faster uploads you should look at upgrading your plan. See details below how to upgrade via My Account.

 

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Change-NBN-Plan-Online-via-TPG-My-Account/...

 

Regards,

Karl

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2 REPLIES 2
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Moderator

Hi @cemurgyn,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Highlighted
Moderator

Hi @cemurgyn,

 

The NBN12 plan that you are on has a maximum of 12Mbps downstream and 1Mbps upstream. The speeds you are getting are spot on for your plan.

 

If you are needing faster uploads you should look at upgrading your plan. See details below how to upgrade via My Account.

 

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Change-NBN-Plan-Online-via-TPG-My-Account/...

 

Regards,

Karl

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