Hi @Axon_r .
The initial date provided is the earliest date available provided to us by our wholesale partner NBN. We will raise this to our NBN Provisioning Team to see if we can get an earlier installation date but it is not a guarantee. Please shoot me a private message with your account details (Username/Customer ID) together with the address on file, also include your best contact number and preferred time.
How do I private message (PM) in the community
Regards,
@Axon_r wrote:
Hi. We moved into a property in December and the black NBN box was missing. We have received the white TPG box but need a new black NBN box. TPH have an installation date of the 24th February. Is a 2 month delay to get an NBN box normal? We have no internet in the meantime so are struggling with work from home arrangements. Are we able to contact NBN directly to obtain the NBN box? Thanks
