TPG Community

Ask, answer and talk about our products

2 separate broadband services both different ISPs, one household. Possible?

Level 1

Hey all.

 

Looking to get TPG NBN set up at my house however my parents have an ADSL2+ plan active with Telstra and refuse to change, even though the past 2 years with them has been hell with no resolution/fix in sight.

 

I'm hoping to be able to get NBN installed by TPG while they continue using their Telstra service.

 

I've been getting conflicted results from online searches so I'm hoping to get a concrete answer.

 

Thanks.

 

1 REPLY
Moderator

Hi @Courtney,

 

Welcome to the community!

 

If you wish to have NBN service with TPG it will depend on NBN availability in your area.

 

If NBN FTTN is available in your area. It is not possible to install a different NBN service while Telstra ADSL2+ is active. Since NBN FTTN will need the copper line to work.

Which means your ADSL2+ service with Telstra will needs to be cancelled and upgraded to NBN.

 

You can visit this link and simply type in your fuill service address to check what type of NBN service is available in your area.

 

Hope this helps! Cheers! Smiley Happy