5G Full signal available but internet disconnected

[Madznet]

Does anyone know a remedy for this? For the 5G home broad brand connection we have 3 to 4 bars (full) of signal. But 2/3 times a day the internet becomes not available. When we log into the router it shows: Internet Connectivity Status: Disconnected. And we have to restart the router again to make it work. Why is this happening and how to fix this?

Thanks a lot!

[Angeli]

Hi @Madznet, 

I'll have one of our tech specialists to ring you to address this matter. Send us a private message with your TPG customer ID and we'll take it from there. 

How do I private message (PM) in the community
 

Regards, 

Angeli