After waiting for an hour this morning I get down to being number 2 in the queue and I get the message:
'A support staff member has closed this chat'
This is the third time this has happened to me, yesterday I had waited just over 2 hours. Is there something wrong with my browser settings that makes this happen?
I also sent 2 emails to email@example.com but have received no reply. My problem isn't a big one but I would like it solved, after all I am paying good money for the service. I understand that COVID-19 has caused a lot of disruption, but it seems the chat system is just not working. I think that TPG will lose quite a bit of business through this. I don't know how other providers are coping but I have heard anecdotally that it is not as bad as TPG.